User Management

Our system implements a comprehensive role-based access control (RBAC) system to ensure proper security and functionality.

• Super Administrator Highest level access with full system control, user management, and configuration capabilities.
• Administrator System administrators with comprehensive access to most features and user management.
• Manager Business managers who can oversee operations, manage bookings, and handle customer relations.
• Partner Business partners who can create bookings for clients and manage their services.
• Client End users who can book services, view their history, and manage their profiles.
• Support Customer support staff with limited access to help resolve user issues.

Granular permissions ensure users can only access features they need for their role.

• Booking Permissions Create, view, modify, and cancel bookings based on role hierarchy.
• Payment Access Process payments, view transaction history, and handle refunds.
• User Management Create, edit, and deactivate user accounts with appropriate restrictions.
• System Configuration Modify system settings, manage services, and configure integrations.

Advanced security measures protect user data and system integrity.

• Authentication Multi-factor authentication (MFA) for sensitive operations and admin access.
• Session Management Automatic session timeout, secure token handling, and concurrent session limits.
• API Security Rate limiting, API key management, and request validation for all endpoints.
• Audit Logging Comprehensive logging of all user actions for security monitoring and compliance.

Our user management system adheres to international privacy and security standards.

• GDPR Compliance Right to access, rectification, erasure, and data portability for all users.
• Data Encryption All sensitive data is encrypted at rest and in transit using industry standards.
• Privacy Controls User consent management, privacy policy enforcement, and data retention policies.
• Regular Audits Periodic security assessments and compliance reviews to maintain standards.