Notifications

Comprehensive email notification system with customizable templates and automated triggers.

• Booking Confirmations Automated emails sent immediately after successful booking with service details and instructions.
• Reminders Scheduled reminders sent 24 hours and 2 hours before appointments to reduce no-shows.
• Payment Receipts Detailed payment confirmations with transaction details and booking information.
• Cancellation Notices Notifications for booking cancellations with refund information and rescheduling options.

Real-time SMS notifications for critical updates and urgent communications.

• Emergency Cancellations Immediate SMS alerts for service cancellations due to emergencies or technical issues.
• Payment Confirmations Quick SMS confirmations for successful payments with booking reference numbers.
• Service Updates Important updates about service availability, schedule changes, or facility maintenance.
• Security Alerts Security notifications for suspicious account activity or login attempts.

Mobile push notifications for instant updates and enhanced user engagement.

• App Notifications Real-time push notifications for booking updates, reminders, and promotional offers.
• Location-Based Alerts Proximity-based notifications when users are near partner locations.
• Service Recommendations Personalized recommendations based on user preferences and booking history.
• Social Features Notifications for social interactions, reviews, and community updates.

Granular control over notification settings to ensure optimal user experience.

• Channel Selection Users can choose preferred notification channels: email, SMS, push, or combinations.
• Frequency Control Customizable notification frequency: immediate, daily digest, or weekly summaries.
• Content Filtering Selective notification types: bookings, payments, promotions, or system updates.
• Quiet Hours Set quiet hours to prevent notifications during specific time periods.

Flexible template system for consistent branding and personalized messaging.

• Multi-language Support Templates available in multiple languages with automatic language detection.
• Dynamic Content Personalized content insertion: user names, booking details, and service information.
• Brand Customization Customizable templates with partner branding, logos, and color schemes.
• A/B Testing Template optimization through A/B testing for improved engagement rates.

Comprehensive tracking and analytics for notification performance and delivery optimization.

• Delivery Tracking Real-time tracking of notification delivery status and recipient engagement.
• Performance Metrics Detailed analytics: open rates, click-through rates, and conversion tracking.
• Failure Handling Automatic retry mechanisms and fallback channels for failed deliveries.
• Compliance Monitoring GDPR compliance tracking and opt-out management for all notification channels.