Performance & SLA
Service level guarantees and performance targets
Key Metrics
Performance targets for MVP and production environments.
| Metric | Target (MVP) |
|---|---|
| TTFB (EU-Central) | < 200 ms |
| LCP | < 2.5 s |
| Bookings / minute | > 1 000 |
| Uptime | ≥ 99.9 % |
SLA
Service level agreement and incident response times.
Incident Response
- P1 incident response ≤ 4 h, fix ≤ 24 h (10×5 business)
- P2 incident response 1 bd, fix 3 bd
Monitoring
- Tools Grafana Cloud + Sentry
- Coverage 24/7 monitoring and alerts